Shipping & Returns
Shipping Policy
🕒 Order Processing Time
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We prepare your order within 1–2 business days after confirmation (excluding weekends and public holidays).
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You’ll receive a confirmation email once the order is packed and shipped.
📦 Shipping Options & Delivery Times
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Standard Domestic Delivery: 2–5 business days via trusted local couriers or Sri Lanka Post.
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Express Delivery (Colombo only): 1–2 business days using premium courier services.
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Note: Delivery may be delayed during public holidays .
💰 Shipping Costs
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Flat Rate: ₨ 400 for all parcels within Sri Lanka.
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Free Shipping: Available on orders over ₨ 10,000.
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Express Delivery Charge: ₨ 600 (only within Colombo limits).
🌍 International Shipping
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Currently not available. (Optional: You can add this option in future updates.)
🔄 Order Tracking & Notifications
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A tracking number is provided via email once your order is dispatched, so you can track it in real time.
⚠️ Late or Missing Deliveries
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If your delivery is delayed or lost, please contact our support within 7 days of the estimated delivery date. We'll work with the courier to resolve the issue promptly.
📌 Shipping Restrictions
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Delivery unavailable to PO Boxes, military zones, or remote areas.
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Additional fees or longer delivery times may apply for bulky items (e.g. furniture) .
🔄 Policy Updates
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We may revise this policy if shipping costs or courier partnerships change. The latest version is always available in our website footer under Shipping Policy.
Return & Exchange Policy
📦 Return & Exchange via Shipping
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For returns, customers are responsible for return shipping, unless the item is damaged or incorrect.
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Once we receive the returned item, refunds or exchanges are processed within 3 business days.